Property valuation in a Covid world; how has everyone coped?

The global pandemic has had a profound impact on all of us – personally and professionally. But as 2021 draws to a close, I for one am immensely proud to be part of a business that has adapted and evolved so well during this year and since the very start of the Covid-19 crisis.

When Coronavirus reached UK shores in spring 2020, our typical working model at De Villiers changed completely. We started remote working at a distance from our peers. We had to consider how – and when – to access premises for valuations during lockdown and to be absolutely sure the tenants and ourselves could be safe from what was then a fairly unknown disease. And of course our teams and clients had their own responsibilities and concerns to balance, from home-schooling to fears for family – especially vulnerable loved ones.

The safety of our team and our clients has been paramount throughout and we were quick to adopt stringent policies for PPE. Naturally we ensured clear communication with lenders if inspections had to be delayed due to isolation, illness or shielding. We also noted some lenience from various lenders where 100% inspection of multi-tenanted buildings was not possible which allowed cases to progress at pace, despite the difficulties. Thankfully this year the vaccine brought welcome relief although clearly there are still some challenges with inspection with which we are learning to cope.

There’s no doubt the initial lockdown resulted in a dip of transactional evidence and it’s evident on various auction sites that several lots weren’t offered owing to Covid. However, since restrictions were lifted, buyers quickly returned to the auction rooms, some with pent-up cash to spend, and the transactions started to flow once again.

We’re not out of the woods yet but the Commercial markets – while experiencing an adjustment – appear to be holding up. The end of the rent moratorium in March may prove a challenge for landlords whose tenants hand the keys back to them having potentially enjoyed no payment of rent without recourse. But many owners I know have worked with their tenants to agree short-term rent reductions to help them through.

Reflecting on these unprecedented times, I take pride in the professionalism and adaptability of my company and my Chartered Surveyor colleagues. In the face of an unpredictable and unsettling climate they have maintained incredibly high levels of service and I believe we can feel confident that valuations made during the pandemic were as robust as ever.

We are looking forward to 2022, especially as our hybrid model of getting back into the field combined with remote working now feels commonplace. Productivity is up, and there’s a lot to look forward to.

Wishing you all the very best for a successful year ahead.


What Our Clients Say

“For my demanding and often complex clients, high professional standards from my trusted network are mandatory, but James and his team really do consistently offer flexibility, speed and crucially additional emotional intelligence. A pleasure to engage and include in my client work”
Jeremy Hill
Senior Private Banker, SG Kleinwort Hambros Bank Limited
“In a short timescale De Villiers were able to secure a very competitive deal in some excellent offices at one of the best building at Canary Wharf"
Mark Iannotti
Director, Savannah Petroleum Plc
“The fit out at Croxley Gateway on our new HQ was completed on time and we were very pleased with the senior and highly responsive service that De Villiers provided”
Michael Lee
Property Manager, Beko
“De Villiers have always been very approachable. They offer everything a lender could expect from a firm of chartered surveyors – and that little bit extra, too”
Mark Posniak
Managing Director, Octane Capital Limited
"I have found De Villiers Commercial to be very knowledgeable and professional. We started working with them in 2015 and they now manage all of our real estate matters across the UK. Their advice has helped us in negotiations and saved us money. I have found De Villiers to be very responsive and when something is needed quickly they move fast to meet the deadline"
Matt Brown
Finance Director, Eon
"De Villiers Commercial provide property and estate advice across our UK, ROI and International portfolio for Britvic PLC on a number of wide ranging property issues and we have found De Villiers’s support and advice extremely useful and commercially astute"
Clare Thomas
General Counsel and Company Secretary, Britvic PLC
“De Villiers consistently provides a highly professional and prompt service at a reasonable price”
Alpa Bhakta
CEO, Butterfield Bank
“De Villiers are totally focused on customer service and satisfaction, nothing is too much or too difficult for them, they are always friendly, courteous and willing to go the extra mile”
Colin Sanders
CEO, Tuscan Capital Limited
"De Villiers deliver everything a bank wants and expects from a valuer and when asked for something above and beyond the normal then the answer is usually “yes, that’s no problem”. "
Richard McAdam
Head of Residential Lending, Ahli United Bank (UK) PLC
“De Villiers offers an extremely professional and thorough report combined with efficiency and speed of service. De Villiers are always accessible and accommodating, working with tight timescales at very short notice and communicating with the client and their agents at all times”
Caroline Roberjot
Partner, Harbottle & Lewis
“Judgement and advice you provide Precise has never been questioned and is never in any doubt"
Richard Lawton
Head Of Short Term Lending, Precise Mortgages
"De Villiers Commercial acquired our new head office in Pall Mall, Central London in a very tight timescale and they were able to match our very specific brief. We would not hesitate to recommend their property services"
Dogan Korkmaz
Chief Financial Officer, Tüpraş Oil

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